Social Intents
Social Intents is a dynamic live chat and AI chatbot platform that integrates with tools like Teams and Slack. It supercharges customer engagement and sales by enabling real-time conversations and automated support directly from your team's collaboration hubs.
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Introduction
What is Social Intents?
Social Intents offers a powerful live chat and AI chatbot service that supercharges customer communication. It natively integrates with widely-used team collaboration platforms including Microsoft Teams, Slack, Zoom, and Google Chat. This allows businesses to interact with website visitors instantly, automate support using AI chatbots educated on their specific data, and manage inquiries efficiently without leaving their primary work applications. With features like brandable chat widgets, intelligent chat triggers, and multi-language capabilities, it empowers organizations to expand their customer service and lead generation efforts while ensuring a consistent brand experience.
Key Features
Seamless Collaboration Tool Integration
Links live chat functionality directly into Microsoft Teams, Slack, Zoom, and Google Chat, enabling support teams to handle customer queries from within the applications they use daily.
AI Chatbots with Easy Training
Launch intelligent chatbots powered by AI that are quickly trained on your website content, FAQs, or documents through a simple, code-free setup process.
Customizable Chat Widgets
Offers a fully customizable chat interface, allowing you to adjust colors, add your logo, modify text, and set positioning to align perfectly with your website's or app's branding.
Unlimited Agents and Multi-Domain Support
Grow your support team without incurring per-agent costs and effortlessly deploy chat widgets on numerous domains and websites.
Proactive Chat and Targeting Rules
Automatically initiate conversations with visitors using customizable rules and pre-chat surveys to efficiently identify and capture potential leads.
Real-Time Translation and Analytics
Serve an international audience with built-in instant message translation and utilize comprehensive chat transcripts and analytics reports to gain valuable performance insights.
Use Cases
Lead Generation : Grow your sales pipeline by capturing visitor details through proactive chat invitations and pre-sales forms.
Customer Support : Deliver immediate, real-time help to site visitors straight from your team's collaboration apps, slashing response times and boosting customer happiness.
FAQ Automation : Automate responses to frequently asked questions by deploying AI chatbots that have learned from your FAQ content, thereby allowing human agents to focus on more complex issues.
Multi-Channel Engagement : Centralize and manage customer interactions from various websites and platforms via a single dashboard that integrates with your team's essential tools.
Brand Consistent Communication : Ensure a uniform brand identity and superior user experience by tailoring the chat widget's appearance and messaging to reflect your brand.
