Vapi

What is Vapi?

Vapi is an all-in-one Voice AI platform engineered for developers to build smart voice agents capable of handling both incoming and outgoing communications. It accelerates the development cycle, enabling deployment in days instead of months, by managing essential modules like speech-to-text, AI reasoning, and text-to-speech. The platform allows for switching service providers, connecting with current infrastructures, and scaling to manage vast call volumes, making it ideal for diverse applications from customer service to automated outreach campaigns.

Key Features

Modular Design

Fundamental elements—the speech recognizer, AI brain, and voice generator—can be swapped, allowing for personalization with services from OpenAI, Deepgram, ElevenLabs, or custom, self-hosted options.

Real-Time, High-Efficiency Streaming

Leveraging optimized GPU processing, smart caching, and WebRTC streaming guarantees fluid, natural dialogues with very low response times (under 800ms).

Easy Integration & Customization

Facilitates API-driven processes, simple incorporation of existing automations (e.g., GHL/Make), and the option to use your own AI models, scripts, and data for bespoke voice interactions.

Scalability & Dependability

Architected on Kubernetes, Vapi reliably supports millions of simultaneous calls, delivering consistent high performance and availability for business-critical operations.

Multilingual Capability & Lifelike Dialogues

Offers support for more than 100 languages, incorporating abilities like detecting interruptions, managing conversational flow, and using verbal cues for incredibly human-like exchanges.

Sophisticated Action Execution & Knowledge Integration

Allows for running custom functions, connecting to CRM systems or databases, and leveraging knowledge bases to provide precise, context-aware answers.

Use Cases

Automated Customer Service : Manage inbound and outbound calls automatically, answer common questions, and smoothly escalate complicated cases to live support staff.

Lead Scoring & Engagement : Autonomously contact potential leads, pose screening questions, and arrange meetings or subsequent communications.

Booking & Scheduling Systems : Develop voice-powered solutions for taking orders or setting appointments that integrate with current business processes.

Interactive Surveys & Information Gathering : Perform automated surveys or collect feedback through natural, voice-based conversations.

Large-Scale Outreach Campaigns : Execute extensive calling initiatives using personalized, realistic AI agents that dynamically respond to user input.