JustCall

JustCall is an integrated communication platform that centralizes business telephony and messaging via a cloud-based system enhanced with artificial intelligence. It allows teams to handle voice calls, text messages, and customer interactions across various channels from any location. The solution provides sophisticated call handling, live analytics, AI-powered agent support, and deep integrations with customer relationship management systems, helping companies increase efficiency, enhance client satisfaction, and accelerate sales.

Key Features

Unified Multi-Channel Communication: Facilitates customer connection through voice, SMS, MMS, WhatsApp, and CRM integrations for a cohesive engagement experience.

AI-Driven Analytics & Agent Support: Delivers live sentiment tracking, conversation transcription, and real-time guidance to refine call outcomes and agent effectiveness.

Sophisticated Call Management: Equipped with intelligent call routing, interactive voice response (IVR), call recording, forwarding, and conferencing to boost operational workflow.

Worldwide Number Access & Portability: Provides local numbers in more than 70 nations, featuring simple number transfer and bespoke number selection to build a local footprint.

Automation & Workflow Connectivity: Automates tasks like lead nurturing, callback organization, and follow-up messaging, connecting with over 100 business applications for efficient processes.

Remote & Team Collaboration Tools: Empowers distributed teams with desktop and mobile applications, shared inboxes, internal messaging, and live activity feeds.

Use Cases

Sales & Lead Generation: Boost outbound efforts, automate post-call actions, and dissect dialogue data to increase conversion rates and sales success.

Customer Support & Service: Automate query handling, oversee call standards, and deliver round-the-clock aid using AI chat and voice capabilities.

Remote Team Collaboration: Allow geographically dispersed teams to collaborate seamlessly via integrated calling, messaging, and synchronized CRM workflows.

Multi-Channel Campaigns: Execute targeted messaging campaigns via SMS, MMS, and WhatsApp using automation, performance insights, and customized content.

Analytics & Performance Tracking: Monitor agent efficiency, call statistics, and customer mood to fine-tune team output and the overall customer journey.