Delighted

Delighted is a powerful customer experience management solution that enables organizations to efficiently capture and interpret customer feedback through tailored surveys. It offers a variety of survey formats, such as NPS, CSAT, CES, 5-star, Smileys, and Thumbs, allowing businesses to accurately gauge customer loyalty, satisfaction, and effort. The platform's straightforward design ensures quick survey setup and deployment across multiple channels like email, web, in-app, and kiosks, with live reporting. By integrating with numerous third-party applications and providing API access, Delighted helps embed feedback mechanisms into daily operations, enabling teams to leverage insights for enhancing the customer journey.

Key Features

Rapid and User-Friendly Survey Design

Design and deploy customized surveys swiftly using an intuitive interface and ready-made question templates for instant launch.

Diverse Survey Methodologies

Accommodates various feedback mechanisms including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), 5-star ratings, Smileys, and Thumbs surveys for comprehensive data collection.

Advanced Analytics and Reporting

Monitor customer sentiment patterns, categorize feedback, and explore relationships using clear dashboards and tagging features within the system.

Broad Integration Capabilities and API

Easily link with more than 30 common platforms such as Salesforce, Zendesk, Slack, Shopify, HubSpot, and utilize Zapier for expanded automation possibilities.

Omnichannel Feedback Gathering

Deploy surveys through email, website widgets, in-app notifications, kiosks, and direct links to engage customers across all touchpoints.

Mobile Management and Access

Oversee surveys and review live feedback remotely via the Delighted iOS application, ensuring constant tracking of customer perceptions.

Use Cases

Enhancing Customer Experience: Improve customer loyalty and satisfaction by obtaining actionable insights after key interactions and throughout the customer lifecycle.

Monitoring Support Team Effectiveness: Assess customer effort and satisfaction following support encounters to pinpoint training needs and boost service standards.

Conducting Product and Market Analysis: Collect data on feature preferences, market trends, and customer profiles using adaptable survey questions and logic.

Automating Feedback Processes: Incorporate feedback into CRM and helpdesk systems to trigger automatic notifications, follow-ups, and closed-loop customer interactions.

Facilitating Team Collaboration: Easily disseminate survey findings among departments with integrated commenting and reporting features to unite on customer insights and implementation plans.