Alchemer

What is Alchemer?

Alchemer is a powerful, cloud-based feedback solution that enables businesses to capture, scrutinize, and operationalize insights from both customers and staff. Operating on AWS infrastructure with GDPR-compliant data centers across the USA, Canada, and Germany, it delivers enterprise-level survey capabilities through adaptable, low-code processes and intelligent automation. The platform handles intricate survey designs, sophisticated audience targeting, and connects with more than 400 applications, allowing companies to weave feedback into their daily operations and speed up their response times.

Key Features:

• Cloud-Native and Secure: Fully hosted on AWS with data centers strategically located in the USA, Canada, and Germany, guaranteeing high reliability and adherence to GDPR standards.

• Flexible and Extensible Framework: A lightweight yet powerful architecture designed for easy customization and seamless connection with your current business ecosystems.

• Low-Code/No-Code Environment: Empowers teams across the business to build sophisticated surveys and workflows with minimal coding expertise, dramatically reducing time-to-value.

• Sophisticated Survey Logic: Enables creation of highly personalized surveys with complex branching, conditional questioning, and custom logic pathways.

• Intelligent Targeting and Automation: Features smart audience targeting to deliver surveys contextually, coupled with automated workflows to trigger immediate actions based on feedback.

• Vast Integration Ecosystem: Offers seamless connectivity to over 400 popular business tools, helping to consolidate feedback data and insights from various sources into a single view.

Use Cases:

• Customer Experience Management: Gather and dissect customer feedback from multiple touchpoints to boost satisfaction, improve retention rates, and build stronger loyalty.

• Employee Engagement: Gauge and elevate employee morale and retention through focused surveys and effective feedback initiatives.

• Market Research: Execute in-depth market and product studies using versatile survey instruments and advanced analytical capabilities.

• Sales and Customer Success: Analyze sales deal results, understand reasons for customer churn, and evaluate onboarding processes to refine sales tactics.

• Product Management: Capture immediate user insights to inform product roadmaps and drive innovation that truly resonates with customers.

• Support Process Improvement: Leverage feedback to optimize internal support procedures and ensure feedback is acknowledged and acted upon promptly.