Crisp

Crisp is an integrated customer support platform that merges live chat, AI-driven chatbots, and multi-channel messaging into a single, cohesive system. It allows businesses to offer instant help, automate frequent queries, and ensure a consistent experience whether customers connect via a website, social media, or messaging applications. The platform's smart automation and AI features enable companies to expand their support operations efficiently without sacrificing a personalized approach.

Key Features

Omnichannel Messaging: Engage with your audience on their preferred platforms, such as your website, WhatsApp, Facebook Messenger, Telegram, SMS, and email, all from one centralized dashboard.

AI Chatbot for FAQs: Utilize artificial intelligence to instantly recommend pertinent help center articles, address frequently asked questions, and lessen the manual burden on your support team through smart automation.

Unified Inbox & Team Collaboration: Streamline all customer messages into a collective inbox, delegate conversations, and work together with colleagues effectively.

Workflow Automation & Triggers: Design custom automated sequences, initiate messages in response to specific user behaviors, and tailor communications to boost customer interaction.

Integrated Help Desk: Develop and maintain a comprehensive, easily searchable knowledge base and FAQ section to empower customers to find answers themselves, cutting down on repetitive support requests.

Live Chat with Agent Escalation: Provide immediate chat support with the option for smooth escalation to a human agent, guaranteeing that complex issues receive the necessary personal attention.

Use Cases

Automating Support Tasks: Streamline responses to common questions, auto-suggest solutions, and seamlessly transfer intricate problems to human agents to optimize team productivity.

Unified Multi-Channel Interaction: Manage customer interactions from a single interface, whether they originate on your website, social media platforms, or popular messaging apps.

Lead Capture and Scoring: Employ chatbots to gather information, pre-qualify potential leads, and direct promising opportunities directly to the sales department.

Proactive Customer Support: Deliver customized greetings, targeted messages, and helpful prompts triggered by user activity on your site to significantly improve the overall customer journey.