Canny
Canny is a centralized platform that gathers and prioritizes user feedback from diverse channels. It empowers product teams to make data-informed decisions, foster transparency with public roadmaps, and enhance customer relationships through active engagement.
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Introduction
What is Canny?
Canny is a powerful feedback management solution that enables companies to capture, categorize, and leverage customer insights effectively. By unifying input from various sources, it helps teams prioritize development efforts, maintain transparency with public roadmaps, and accelerate product enhancements. Integration with popular platforms like Jira, Slack, and Intercom ensures smooth workflow automation, positioning it as a vital asset for customer-focused product development.
Key Features:
• Unified Feedback Hub: Brings together customer suggestions from numerous channels into one centralized location, capturing every piece of valuable insight.
• Structured Organization & Prioritization: Sorts and classifies feedback by category, origin, and importance, featuring adaptable voting mechanisms to surface top user demands.
• Transparent Roadmaps & Update Logs: Displays open development plans and comprehensive release details to maintain customer awareness and involvement.
• Effortless Integrations: Links seamlessly with project management, support, and messaging tools such as Jira, Slack, Intercom, and Zapier to automate processes.
• AI-Driven Feedback Handling: Employs artificial intelligence to identify duplicates, condense long feedback discussions, and enable rapid replies with intelligent response suggestions.
• User Voting & Targeted Analysis: Allows users to cast votes on proposed features, offering clear visibility into popular demands, with filtering capabilities for specific feedback evaluation.
• Analytics & Insight Reports: Delivers in-depth analysis of feedback patterns, supporting teams in making evidence-based choices for product evolution.
Use Cases:
• Managing Feature Requests: Monitor, structure, and rank customer suggestions to guide product planning.
• Developing Product Roadmaps: Build open, shared roadmaps to display current projects and solicit community feedback.
• Enhancing Support & Engagement: Gather user input directly from support interfaces and update customers on developments.
• Internal Collaboration & Idea Sharing: Serve as a central repository for team suggestions, innovations, and cross-functional cooperation.
• Communicating Updates & Releases: Share release announcements and modifications to keep users informed about latest features.
