Zoko
Zoko transforms WhatsApp into a powerful commerce hub for e-commerce brands. This all-in-one platform leverages AI automation to facilitate direct sales, targeted marketing, and seamless customer support, turning casual chats into significant revenue streams.
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Introduction
What is Zoko?
Zoko is an intelligent customer relationship and sales platform built around WhatsApp. Tailored for online retailers, it connects with e-commerce systems like Shopify to unify product listings, automate customer engagement, recapture abandoned carts, and execute precision marketing. By harnessing the official WhatsApp API and AI technologies such as ChatGPT, Zoko empowers businesses to personalize interactions at scale, manage orders, and provide support through a unified dashboard.
Key Features:
• WhatsApp Product Catalog Integration: Effortlessly mirror your online store's product catalog within WhatsApp, enabling shoppers to explore and buy items without leaving the app.
• Intelligent AI Automation: Deploy chatbots enhanced with ChatGPT to automate order processing, cart recovery, and answer frequent customer questions with efficiency.
• Precision Broadcast Messaging: Deliver customized promotional content to specific customer groups via WhatsApp, achieving superior open and conversion rates over traditional email.
• Collaborative Team Inbox: Enable your sales and support teams to work together using a shared inbox that supports multiple agents handling conversations simultaneously.
• Unified Order & Payment Processing: Simplify the buying experience by managing cash-on-delivery options and sending instant order confirmations directly through WhatsApp.
• Seamless Shopify Connectivity: Integrate deeply with Shopify for automatic product updates, order handling, and customer information synchronization.
Use Cases:
• Boosting Online Sales: Convert browsing into buying by letting customers shop your catalog and complete purchases directly through WhatsApp, enhancing user convenience and sales figures.
• Streamlining Customer Service: Automate handling of routine inquiries, return requests, and order status updates using AI, thereby lightening the load on support staff.
• Laser-Focused Marketing: Re-engage specific customer segments with tailored WhatsApp messages to encourage repeat business and improve loyalty.
• Recapturing Abandoned Carts: Automatically send reminders to customers about items left in their cart, offering a quick and easy path to complete the purchase on WhatsApp.
• Team-Based Conversation Management: Facilitate collaboration among team members by using a shared inbox to manage customer dialogues for sales and support efficiently.
