Introduction
What is Tidio?
Tidio is a unified customer interaction platform that enables businesses to manage communications from live chat, email, and social media in one place. It utilizes customizable widgets, AI-driven bots, and automation technologies to maximize the effectiveness and growth potential of customer support teams.
Key Features
Omnichannel Support
Centralizes customer conversations from multiple platforms into a single, easy-to-manage interface for a holistic overview.
Live Chat and Chatbots
Deploy tailored live chat interfaces and smart, AI-enhanced chatbots to address customer questions promptly and effectively.
AI-Powered Automation
Leverage intelligent automation, including AI-assisted reply suggestions and automated ticket assignment, to optimize support workflows.
Real-Time Visitor Insights
Gain immediate visibility into website visitor activity to proactively improve engagement and support interactions.
Customizable and Scalable Plans
Access a range of flexible subscription options, including a free starter plan, designed to suit organizations at any growth stage.
Use Cases
Small Business Operations: Small enterprises can utilize Tidio's free tier and scalable capabilities to build a powerful customer service foundation.
E-commerce Customer Support: E-commerce sites employ Tidio to handle queries, accelerate response rates, and elevate the overall shopping journey.
Marketing and Sales: Integrate Tidio's chat and bot functions with marketing automation to drive sales and deepen customer relationships.
Multilingual Support: Serve a global clientele efficiently with Tidio's built-in support for numerous languages.
