Seasalt.ai

Seasalt.ai is a provider of cloud-based conversational intelligence and communication solutions, focusing on speech recognition, text-to-speech synthesis, natural language processing, and interaction analytics. Established in 2020 and based in Seattle with worldwide research hubs, the company offers technologies that help organizations record, create, and evaluate textual and vocal exchanges. Its offerings encompass AI-powered speech-to-text, intelligent conversational agents, meeting assistants, and a unified enterprise contact center solution that combines various communication channels and automation to boost customer service and workflow productivity.

Key Features

High-Accuracy Voice Technology: Delivers precise audio-to-text conversion and lifelike voice creation with adaptable settings, achieving superior precision compared to leading alternatives.

Smart Dialogue System: The SeaChat feature facilitates dynamic, multi-step conversations using connected information repositories for tailored, context-sensitive client communications.

Live Meeting Assistant: SeaMeet offers instant transcription, subject identification, sentiment analysis, and auto-generated meeting recaps to enhance teamwork.

Unified Contact Center (SeaX): A flexible cloud-based customer service platform that accommodates text messages, WhatsApp, phone conversations, and social media interactions, featuring AI bots and seamless transition to human representatives.

AI-Powered Agent Support: Provides live assistance for customer service staff with immediate retrieval of organizational information and guidance during customer calls.

Adaptable Human Agent Services: Offers scalable, on-demand human agent support with workforce coordination, multi-lingual capabilities, and adjustable operating schedules.

Use Cases

Automated Customer Service: Implement AI bots alongside human teams to manage questions, common issues, and support cases effectively through diverse channels.

Sales and Marketing Outreach: Leverage conversational AI for client onboarding, promotional activities, and customized communication on a large scale.

Meeting Efficiency and Insight: Automatically document, assess, and condense meetings to derive practical outcomes and foster better team synergy.

Corporate Knowledge Access: Create intelligent information systems that minimize routine inquiries and equip staff with quick data access.

Global, Multi-Platform Interaction: Support international clients with capabilities in more than 10 languages and connectivity for SMS, voice, WhatsApp, and social platforms.