Numa
Numa is a specialized AI communication platform for car dealerships. It automates customer conversations, enhances service operations, and drives sales growth through intelligent voice agents and seamless system integration, all while operating on a performance-based pricing model.
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Introduction
What is Numa?
Numa is a pioneering AI agent platform built exclusively for automotive dealerships. It uses generative AI to revolutionize customer communication management. The system automates responses to missed calls and handles appointment bookings through AI voice agents, offering complete oversight of customer engagements across both sales and service. By connecting with dealership management systems (DMS), Numa boosts operational productivity, increases customer happiness, and accelerates business expansion without needing additional staff.
Key Features
DMS Integration
Pre-built connections with dealership management systems deliver real-time activity monitoring and total clarity into customer interactions.
Performance-Based Pricing
A distinctive pay-for-performance approach ensures dealerships are charged only for appointments successfully scheduled by Numa's AI agents.
AI-Powered Call Handling
Utilizes AI voice agents to automatically answer and manage incoming calls, identifying customer needs and booking appointments effortlessly.
Scalable AI Agents
Features specialized agents, such as an Appointment Agent and a Call Intelligence Agent, to efficiently expand dealership capabilities.
Comprehensive Communication Visibility
Provides instant transcription, summarization, and classification of all customer discussions for improved management and subsequent actions.
Enhanced Customer Experience
Smart routing and automated status notifications increase customer contentment and lessen the burden on service staff.
Use Cases
Service Appointment Scheduling : AI-powered booking of appointments decreases manual effort and raises the productivity of the service department.
Missed Call Rescue : Automatically engages with missed calls, turning potential lost leads into secured appointments.
Operational Efficiency : Lowers the volume of inbound calls for service teams, freeing up personnel to concentrate on generating business and enhancing customer relationships.
Customer Interaction Management : Transcribes and summarizes calls for rapid assessment, enabling more effective coaching and quicker replies to customer requests.
Sales Support : Helps business development centers answer sales questions quickly, leading to an increase in monthly car sales.
