Help.center

Help.center is an AI-infused customer support platform designed to centralize knowledge and automate assistance. It empowers businesses to offer 24/7 self-service through an intelligent search and chat interface, cutting down on repetitive queries. The system allows for smooth migration of help articles from platforms such as Zendesk, Intercom, and Freshdesk, and offers extensive branding options like custom domains. Its underlying AI technology constantly learns from new content to refine answer precision and facilitates support in multiple languages.

Key Features

AI-Powered Knowledge Base: Dynamically enhances the quality and relevance of answers as your knowledge base grows and evolves.

Conversational AI Chat Widget: Implements a smart chat assistant on your site to engage customers in real-time and reduce ticket volume.

Effortless Content Migration: Quickly imports your existing help documentation from popular services like Intercom, Zendesk, Freshdesk, and Crisp.

Unified Email Inbox: Provides a collaborative inbox for support teams to manage and resolve customer tickets efficiently.

Custom Domain Branding: Maintain brand identity and credibility by hosting your help center on a personalized web address.

Multi-Language Capabilities: Automatically handles customer inquiries in various languages to support a global audience.

Use Cases

24/7 Self-Service: Allow customers to find solutions instantly via AI-powered search and chat, deflecting routine support requests.

Efficient Ticket Handling: Optimize agent productivity with a shared inbox for organizing and tracking customer conversations.

Seamless Knowledge Transfer: Consolidate your support resources by effortlessly moving content from other knowledge base platforms.

Round-the-Clock AI Assistance: Ensure customers receive help at any time through always-available AI chatbots.

Global Customer Support: Engage an international user base by providing AI-driven answers in their preferred languages.