eesel AI
eesel AI is a smart knowledge platform that connects to your company's data sources to create custom AI assistants. It delivers instant, accurate support and automates helpdesk tasks, boosting team efficiency while ensuring top-tier data security and privacy.
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Introduction
What is eesel AI?
eesel AI is a dynamic platform that revolutionizes knowledge management and customer support. It effortlessly syncs with your existing knowledge repositories—like Google Docs, Confluence, Notion, and SharePoint—as well as helpdesk systems including Zendesk, Freshdesk, and Gorgias. The platform builds tailored AI assistants that provide immediate, precise answers by drawing exclusively from your company's internal data, which prevents AI inaccuracies and guarantees data confidentiality with end-to-end encryption. Supporting interactions in numerous languages and featuring rapid setup with adaptable pricing, eesel AI empowers businesses to automate initial support levels, generate response drafts, and smoothly hand off intricate cases to human staff. Its powerful integration features and ability to customize the AI's communication style make it an invaluable asset for increasing operational efficiency, cutting support expenses, and enhancing the productivity of both sales and support departments.
Key Features
Seamless Helpdesk Automation: Streamlines tier-1 ticket management by auto-generating reply drafts and intelligently routing complex issues to human agents, thereby accelerating resolution times and boosting team output.
Comprehensive Knowledge Integration: Aggregates information from a wide array of company data sources, including documents, help articles, past tickets, and macros, to train the AI on relevant and specific knowledge.
Instant, Accurate Responses: Leverages proprietary company data to provide fast and reliable answers to queries, significantly cutting down search time and enhancing the experience for both customers and employees.
Effortless Setup and Customization: Allows for deployment in minutes, offering customizable AI tones, support for multiple bots, and flexible training configurations to meet unique business requirements.
Robust Security and Privacy: Protects sensitive information with end-to-end encryption, avoids using customer data for third-party AI training, and adheres to strict regulations like GDPR, CCPA, and EU data residency.
Global Multilingual Capability: Naturally supports over 80 languages, enabling effective communication with international teams and a worldwide customer base.
Use Cases
Customer Support Automation: Automate responses to frequent customer questions, decrease ticket volume, and enhance first-contact resolution rates using intelligent helpdesk assistants.
Internal Knowledge Management: Equip employees with immediate access to institutional knowledge spread across various platforms, fostering better decision-making and operational efficiency.
Sales Enablement: Develop AI assistants that provide instant answers to product-related inquiries, empowering sales teams to accelerate deal closures and manage requests for proposals effectively.
Multilingual Customer Service: Deliver support to a global audience with an AI that accurately comprehends and responds in dozens of languages.
Smooth Tool Integration: Enhance existing workflows by integrating with popular platforms like Zendesk, Shopify, and others, ensuring a cohesive and uninterrupted operational environment.
