CX Genie
CX Genie is an AI-fueled, no-code platform that revolutionizes customer support with 24/7 intelligent chatbots, seamless integration across multiple channels, and smooth handoffs to human agents for complex issues, boosting efficiency and satisfaction.
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Introduction
What is CX Genie?
CX Genie is a robust, AI-powered customer service platform that automates and enhances support workflows for sectors including e-commerce, SaaS, and marketing. It allows companies to implement smart chatbots, educated on FAQs, documents, and live web content, to deliver immediate, tailored assistance at any time. The solution connects effortlessly with widely-used channels such as Facebook Messenger, WhatsApp, Instagram, and online stores like Shopify and WooCommerce. Furthermore, CX Genie offers automation of workflows, ticket handling, help desk functions, and white-label customization options, all managed from a single, code-free dashboard. Its intelligent escalation feature guarantees that intricate customer inquiries are passed to human specialists, improving client happiness and cutting down support expenses.
Key Features
No-Code Workflow Automation: Design natural, human-like chatbot dialogues and automate routine tasks using a user-friendly drag-and-drop interface equipped with conditional logic.
AI-Powered Chatbots: Facilitate customer interactions with context-aware bots capable of managing sophisticated questions and offering continuous support in more than 55 languages.
Multi-Channel Integration: Achieve cohesive customer engagement by linking effortlessly with websites, social media, and messaging apps including Facebook, Instagram, WhatsApp, Telegram, and e-commerce platforms.
Help Desk and Ticket Management: Oversee support teams, allocate tasks, follow ticket progress, and assess agent effectiveness with live updates and integrated knowledge base access.
Product Data Sync for E-commerce: Maintain precise and current product details across various sales channels by synchronizing information from systems like Shopify and WooCommerce.
White-Label and Custom Branding: Deliver a completely branded support experience by tailoring the platform's look and all communications to align with your company's identity.
Use Cases
Lead Qualification and Sales Support: Use AI chatbots to interact with site visitors, qualify potential leads through targeted questions, and direct promising contacts to appropriate sales personnel.
24/7 Customer Support: Offer immediate, always-available help to customers, eliminating the necessity for a 24/7 human team and enhancing both response speed and satisfaction levels.
E-commerce Customer Assistance: Aid shoppers in locating products, answering questions on prices, stock, and delivery, and assisting them through the purchasing journey.
Knowledge Base and FAQ Automation: Educate chatbots using your existing FAQs and documentation to automatically address frequent questions and decrease repetitive support tickets.
Support Team Efficiency: Optimize support workflows with automated ticket distribution, job allocation, and performance monitoring to increase the productivity of support agents.
