Condens
Condens offers a unified workspace for user research management, automating data organization, transcription, and analysis. It empowers teams to collaboratively uncover insights efficiently while ensuring enterprise-level security and compliance.
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Introduction
What is Condens?
Condens simplifies user research by integrating data management, automated transcription, analysis, and collaborative insight dissemination into one cohesive environment. It accommodates diverse research formats like video and audio, providing intelligent transcription with auto-generated bookmarks, summaries, and thematic tags. The platform boosts team productivity and collaboration, enabling rapid discovery of critical insights while upholding data privacy standards and narrative control.
Key Features:
• Automated Transcription with Smart Bookmarks: Converts audio and video files into precise, time-coded transcripts and automatically creates bookmarks for easy access to important segments.
• AI-Powered Tagging and Summaries: Accelerates data processing by proposing relevant tags and creating brief summaries for key research elements like Highlights, Artifacts, and Sessions.
• Thematic Auto-Clustering: Automatically organizes tagged information into thematic or sentiment-based groups, helping teams identify trends and visualize user feedback patterns.
• Advanced Search and Insight Connection: Offers comprehensive search functionality with filtering options and identifies related Highlights to weave evidence throughout the research repository.
• Collaborative Sharing and Engagement Tools: Supports sharing customized insights and features a conversational AI search to maintain alignment among team members and stakeholders.
• Enterprise Security and Compliance: Guarantees data protection with adherence to GDPR, HIPAA, CCPA, and holds SOC 2 Type 2 certification.
Use Cases:
• User Research Synthesis: Serves as a central hub for UX teams to efficiently analyze data from interviews, usability tests, and surveys.
• Interdisciplinary Team Alignment: Enables smooth sharing of findings across product development, design, and leadership to guide strategic choices.
• Research Data Organization: Acts as a searchable repository for storing and managing research materials, promoting reuse and preventing duplicate studies.
• Stakeholder Communication: Provides clear, AI-generated summaries and key points to effectively update and involve stakeholders.
• Large-Scale Research Operations: Meets the needs of big organizations with robust security, compliance features, and adaptable workflow options.
