Auralis AI
Auralis AI revolutionizes customer service through intelligent automation. This advanced platform autonomously handles routine queries, empowers agents with real-time guidance, and integrates effortlessly with existing infrastructure to dramatically boost efficiency and elevate customer satisfaction.
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Introduction
What is Auralis AI?
Auralis AI is a cutting-edge platform that empowers customer support teams by autonomously managing repetitive questions, offering live guidance to human agents, and refining ticket distribution. It evolves through continuous learning from each interaction to enhance its precision and effectiveness. The solution connects effortlessly with more than 150 popular systems, including leading CRM and helpdesk applications, ensuring rapid implementation that complements current operations. Utilizing capabilities such as emotion and purpose detection, Auralis identifies critical tickets and automates intricate problem-solving across various communication platforms, cutting down operational expenses and increasing successful first-contact outcomes. Its adaptable AI assistants provide reliable, round-the-clock support in numerous languages, perfect for enterprises dealing with high support demand and expansion objectives.
Key Features
Agent Productivity Enhancement
Offers live recommendations, pre-written response options, and assistance with ticket generation to enable agents to concentrate on more complicated cases.
Intelligent Query Automation
Independently addresses common and frequent customer questions through diverse channels, effectively decreasing the influx of support tickets.
Effortless System Integration
Compatible with over 150 software platforms and any system with an API, facilitating swift connectivity with established helpdesk and CRM infrastructures.
Emotion and Purpose Detection
Evaluates customer feelings and the criticality of requests to triage tickets efficiently and enhance the impact of responses.
Round-the-Clock Multilingual Assistance
Provides uninterrupted customer care in more than 175 languages, eliminating linguistic limitations and expanding service availability.
Tailored AI Assistants
Allows companies to design custom automated workflows that mirror specific customer interactions and streamline up to 70% of internal procedures.
Use Cases
Streamlined Customer Service : Automates the management of frequent inquiries and support tickets to lower operational costs and accelerate reply speeds.
Boosting Agent Performance : Enhances support staff capabilities with instant suggestions and response drafts, freeing them to tackle sophisticated customer problems.
E-commerce Customer Care : Assists online retailers with AI-powered product suggestions, shipment tracking, handling returns, and personalized cross-selling opportunities.
International Multilingual Support : Delivers non-stop customer assistance in various languages, helping businesses effectively support a global clientele.
Workflow Automation and Integration : Embeds AI intelligence into current business applications to automate processes, data logging, and CRM synchronizations, significantly improving operational productivity.
